Educational Resource

Can an MCA Company Contact My Customers?

Receivables claims and creditor communications

Some MCA agreements give the funder rights related to the business’s receivables — the money customers owe the business. When a default occurs, a funder may attempt to communicate with customers to claim or redirect those receivables. Whether and how a funder may contact customers depends on the agreement, the facts, and applicable law. This page explains the concepts and when qualified counsel may be appropriate.

Why Receivables Matter in MCAs

Many MCAs are structured as purchases of future receivables. The agreement may describe the funder as owning a portion of receivables until the purchased amount is remitted. This structure is why a funder may take an interest in who owes the business money.

Contractual Provisions That May Apply

Agreements may include security interests in receivables, assignments, “lockbox” or “lock-up” provisions, or directions to pay the funder directly. The specific language determines what the funder may do and what the merchant’s obligations are.

Document to Review

The Agreement Governs the Relationship

Whether a funder may contact customers, and on what basis, depends heavily on the contract. Some provisions are broad; others are limited. The actual agreement should be reviewed.

UCC and Security-Interest Considerations

A funder may file a UCC financing statement covering receivables to perfect a security interest. The UCC filing gives notice of the interest; it does not by itself authorize direct contact with customers. Enforcement of a security interest in receivables follows Article 9 of the UCC and applicable law.

Do Not Assume

Do Not Redirect Receivables to Defeat Lawful Claims

This website does not instruct merchants to hide customers, conceal receivables, or redirect payments to defeat a creditor’s lawful rights. Doing so may create separate legal exposure.

When Qualified Counsel May Be Appropriate

If a funder is contacting or threatening to contact your customers, qualified legal counsel may review the agreement, the validity of the receivables claim, and potential responses. Customer-facing communications can damage business relationships, so prompt review may matter.

Key Distinctions

Receivables

Money owed to the business by its customers; often the asset at the center of an MCA.

Security interest in receivables

A creditor’s collateral claim in receivables, perfected by a UCC filing.

Assignment

A contractual transfer of specified receivables or rights to the funder.

Key Takeaways

  • 01MCA structures often give funders rights related to receivables.
  • 02Whether a funder may contact customers depends on the agreement and applicable law.
  • 03A UCC filing gives notice of a security interest; it does not by itself authorize customer contact.
  • 04Do not redirect receivables to defeat lawful creditor rights — it may create separate exposure.

Not a law firm. MCA Debt Attorney and MYMCAOPTIONS LLC are not law firms and do not provide legal advice. Submitting your situation through this website does not create an attorney-client relationship. Where appropriate, users may be connected with independent legal counsel through a separate engagement.

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MCA Debt Attorney is not a law firm and does not provide legal advice. Operated by MYMCAOPTIONS LLC.